FAQ
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What products does Baniz offer?
Baniz offers a curated collection of fashion bags, accessories, and stylish essentials designed to elevate your everyday look.
How can I place an order?
You can easily place your order through our website by adding your favorite items to the cart and following the checkout steps. If you need help, feel free to message us on our Facebook page!
How long does delivery take?
We usually deliver within 2-5 working days across Bangladesh. Delivery times may vary based on your location and any ongoing promotions.
What are the delivery charges?
We offer free delivery on orders over a certain amount. Otherwise, a small shipping fee applies, which will be displayed at checkout.
Do you offer cash on delivery (COD)?
Yes! We offer Cash on Delivery (COD) service nationwide for your convenience.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us immediately through Facebook Messenger or our support number. Once shipped, changes or cancellations aren't possible.
What if I receive a damaged or wrong product?
We sincerely apologize if that happens! Please contact us within 24 hours of receiving your order with photos, and we’ll arrange a replacement or refund as quickly as possible.
Do you offer exchanges or returns?
Yes, we offer exchanges if you contact us within 3 days of receiving your order. Please make sure the product is unused, in original packaging, and you cover the return shipping.
How can I contact Baniz customer support?
You can message us directly on our Facebook page Baniz for quick assistance.
Are your products original?
At Baniz, we pride ourselves on providing high-quality, carefully selected fashion products. Every item goes through quality checks before shipping.